Contact Us – We’re Here to Help

Contact Us – We’re Here to Help

At Axon Athletics, we understand that choosing the right running shoe is a technical decision. Whether you need advice on arch support for a marathon or have a question about your delivery to London or New York, our team is ready to assist.

How to Reach Us:

  • Email: suporte@axonathletics.shop

  • Response Time: We aim to respond to all inquiries within 24 business hours.

  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT).

Corporate Address: Axon Athletics is operated by 23 MT GLOBAL LTD. Civic House, 156 Great Charles Street Queensway, Birmingham, England, B3 3HN. Company Number: 16918106.

 

Frequently Asked Questions (FAQ)

1. Shipping & Delivery

  • Do you ship internationally? Yes, we focus on the United Kingdom and the United States, but we offer global shipping to most countries.

  • How long will my order take to arrive? Orders are typically processed in 1-3 business days. Delivery times vary by location, usually arriving within [X-Y] business days.

     

2. Sizing & Fit

  • How do I know my size? We provide a detailed size guide on every product page. Since we stock global brands like Hoka and Brooks, we recommend checking the CM/JP (centimeter) measurement for the most accurate fit.

  • What if the shoes don't fit? No worries. We have a 30-day return policy for unworn items in their original packaging.

3. Orders & Payments

  • Can I change my order? If you need to change your size or address, please email us at suporte@axonathletics.shop immediately. Once an order is dispatched, we cannot make changes.

  • Is my payment secure? Absolutely. We use encrypted SSL technology and partner with world-leading payment providers like Shopify Payments and PayPal to ensure your data is safe.

4. About the Gear

  • Are these shoes suitable for professional athletes? Yes. We curate models specifically designed for high-performance training and competitive racing, as well as options for amateur runners looking for comfort and injury prevention.