Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
1. Shipping & Delivery
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Do you ship internationally? Yes, we focus on the United Kingdom and the United States, but we offer global shipping to most countries.
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How long will my order take to arrive? Orders are typically processed in 1-3 business days. Delivery times vary by location, usually arriving within [X-Y] business days.
2. Sizing & Fit
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How do I know my size? We provide a detailed size guide on every product page. Since we stock global brands like Hoka and Brooks, we recommend checking the CM/JP (centimeter) measurement for the most accurate fit.
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What if the shoes don't fit? No worries. We have a 30-day return policy for unworn items in their original packaging.
3. Orders & Payments
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Can I change my order? If you need to change your size or address, please email us at suporte@axonathletics.shop immediately. Once an order is dispatched, we cannot make changes.
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Is my payment secure? Absolutely. We use encrypted SSL technology and partner with world-leading payment providers like Shopify Payments and PayPal to ensure your data is safe.
4. About the Gear
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Are these shoes suitable for professional athletes? Yes. We curate models specifically designed for high-performance training and competitive racing, as well as options for amateur runners looking for comfort and injury prevention.